Being an healthcare professional it’s giving good care to patients but that’s not all! You give all your energy and your know-how for the well-being of your patients but they don’t come back to your practice?
Analyze your « patient experience »
Once a patient steps in your practice, his experience in your practice starts. From his appointement to his consultation with you, the healthcare professional, you won’t be the only person he will talk to, so it’s important that a positive image reflects from your practice and your employees.
Federate your employees altogether in your company
Being daily surrounded by a motivated and an efficient team is one of the most important points for the image and the success of your practice:
- Implement common and motivating objectives in your company
- Trust your employees and also make them trust each other
- Federate your employees with common values
- Listen to your employees and show them the example on the good work attitude to have with the patients.
Improve the « Patient-experience » of your practice
In 2016, a study conducted by « Vanguard Communications », published in the « Journal of Medical Practice Management », said that the patients who left negative comment on their « Patient-experience », gave these reasons:
- Inadequate communication with the patient
The main issue to fix for the patients is their perception that the doctor is uncaring because of the numerous patients examinated daily ». A better communication with a patient will allow to reassure him on his health state but also to feel cared by the professional.
- Unnecessary wait times
You meet dozens of patients every day while trying to hold an updated and tigh planning? It’s often difficult for an healthcare professional to be on time. Being late is however one of the main complaint of the patients, try to identify and fix your wait problem to improve patient flow and limit the wait.
- Disorganized operations of your practice
Improving the efficienty and the organization of your practice’s daily tasks with small changes will improve your way of working and your employees’s. In that case it will lead to a better « patient-experience ».
Remember that « word to mouth » is the communication the most used by patients to express their either positive or negative « patient-experience » from their healthcare professional. Be sure to take a good care of your « patient-experience » to retain your patients.
